We book the flight. Then we plan everything after it.

Our Paris connection was cancelled and the rebooking was done before we had even reached the counter. That is what we were paying for and we did not know it.

Schengen visas for six people, including my parents. Every document was checked twice before the appointment and nothing came back for query.

They talked us out of a cheaper Bali hotel because of the transfer time. They were right — we got two extra evenings out of that decision.